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Please take a few minutes to read the following policy so that you understand how we treat your information. As we continuously improve and expand our services, this policy might change, so please check it periodically.
This Privacy Policy applies to the Homesbasket online and mobile web sites (www.Homesbasket.com) (collectively, the "Web Sites") and the Homesbasket platforms and applications owned and operated by Homesbasket LLC and our direct and indirect partners, subsidiaries and affiliates ("Homesbasket", "we," "our," "us"), including but not limited to the Homesbasket platform (www.Homesbasket.com) and Homesbasket Driver Application (collectively, the "Applications"). This Privacy Policy describes how Homesbasket collects, uses, and shares information provided through the Web Sites and Applications and information received from other sources, including Homesbasket franchisees. It also describes your rights and choices regarding our use and sharing of your information, including how you can access and update such information.
Please note that Homesbasket franchisees are independent entities and their processing of information is subject to their own privacy policies. For information on how a specific Homesbasket franchisee processes your information, please direct your request to the relevant Homesbasket franchisee.
Your use of the Web Sites or Applications constitutes your agreement to our Terms of Use (or the Homesbasket Driver Application Terms of Use for Drivers using the Homesbasket Driver Application), and acceptance of this Privacy Policy and your consent to the practices it describes.
If you have questions about our Privacy Policy or wish to exercise your rights and choices, please contact us as set forth in the section entitled "Contact Us" below. If you are a California resident or data subject in Europe, please see the sections entitled "Additional Disclosures for California Residents" or "Additional Disclosures for Data Subjects in Europe" below.
Homesbasket collects information you provide directly via the Web Site and Applications. The information we collect includes information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly, or indirectly to you. The categories of information we collect and have collected about you in the last 12 months may include the following:
We collect information you provide at various points of the Web Sites and Applications, such as the following:
You may choose to voluntarily disclose other information when using the Web Sites or Applications that we do not request, and, in such instances, you are solely responsible for such information. Further, certain Applications, such as those using the Homesbasket LLC platforms, may capture information that you do not voluntary provide, such as background noise or secondary communications. Therefore, you should take steps to prevent the communication of unnecessary information when using such Applications.
When you visit the Web Sites or Applications (including when you use the Applications on a device), we automatically collect information about your device and how your device interacts with our Web Sites or Applications.
The categories of information we have collected about you in the last 12 months include the following:
We use cookies and other tracking technologies now and hereafter developed to automatically collect this information, including the following:
Local Storage
We use Local Storage, such as HTML5 storage, to Device information related to whether the user has chosen to "Remain Logged In" as well as tokens if other services are used. We may partner with other entities to provide certain features on our Web Sites and Applications or to display advertising based upon your web browsing activity use Local Storage such as HTML 5 storage to collect and Device information. Various browsers may offer their own management tools for removing HTML5 Local Storage.
Web beacons are pieces of code embedded in a website, video, email or advertisement that send information about your use to a server. There are various types of web beacons, including image pixels (which are small graphic images) and JavaScript pixels (which contains JavaScript code). When you access a website, video, email, or advertisement that contains a pixel, the pixel may permit us or another party to drop or read cookies on your browser. Web beacons are used in combination with cookies to track activity by a particular browser on a particular device. We may incorporate web beacons to allow us to track conversions, bring you advertising both on and off the Web Sites and Applications, and provide you with additional functionality, such as the ability to connect our Web Sites and Applications with your social media account.
GPS (global positioning systems) software, geo-filtering, and other location-aware technologies locate (sometimes precisely) you for purposes such as verifying your location and delivering or restricting relevant content based on your location.
Voice processing technologies collect data through the microphone on your device to effectuate an instruction or request by you. We only maintain the audio long enough to complete your instruction or request and then immediately delete it. We may use non-audio data associated with the collection for additional purposes such as data analytics and in accordance with this Privacy Policy.
Device fingerprinting is the process of analyzing and combining sets of information elements from your device's browser, such as JavaScript objects and installed fonts, in order to create a "fingerprint" of your device and uniquely identify your device and applications.
There are a variety of tracking technologies that may be included in mobile applications, and these are not browser-based like cookies and cannot be controlled by browser settings. Some use device advertising Id or other device identifiers to associate app user activity to a particular app and to track user activity across apps.
We may incorporate tracking technologies into our emails, Web Sites, or Applications, as well as into our ads. Some of these tracking technologies may track your activities across time and services for purposes of associating the different devices you use, and delivering relevant ads and/or other content to you.
For further information on how we use tracking technologies for analytics and advertising and your rights and choices regarding them, please see the sections entitled "Analytics, Advertising, and Retargeting" and "Your Rights and Choices" below.
We also obtain information about you from other sources and combine such information with information we have collected about you. The categories of other sources from which we collect and have collected information in the last 12 months includes the following:
Homesbasket franchisees, which are independent entities. We process information received from the franchisees to provide them with services as well as for our own purposes in accordance with this Privacy Policy.
Social networks when you reference our service or grant permission to Homesbasket to access your data on one or more of these services.
Business Partners, with which we offer co-branded services, sell or distribute our products, or engage in joint marketing activities.
Publicly-available sources such as data in the public domain.
We are not responsible for the accuracy of any information provided by other sources or the data practices of other sources.
Homesbasket collects and uses information for business and commercial purposes in accordance with the practices described in this Privacy Policy. Our business purposes for collecting and using information, including in the last 12 months, include the following:
We disclose information we collect in accordance with the practices described in this Privacy Policy. The categories of entities to whom we disclose and have shared information within the last 12 months, include the following:
Notwithstanding the above, Homesbasket may disclose aggregated or de-identified information for any purpose except as prohibited by applicable law. For information on your rights and choices regarding how we share your information, please see the section entitled "Your Rights and Choices" below.
The Web Sites and Applications may contain links to other web sites, or may be available through devices, not maintained or related to Homesbasket LLC. These links and devices are not sponsored by or affiliated with the Web Sites, Applications, or Homesbasket LLC. Homesbasket has not reviewed any or all of the sites hyper-linked to or from the Web Sites or Applications, and has not reviewed any or all of the devices through which certain Homesbasket Applications like Homesbasket LLC are available, and is not responsible for the content or privacy practices of other web sites, applications or devices. The links and devices are accessed and used at the user's own risk, and Homesbasket makes no representations or warranties about the content, completeness or accuracy of these links or devices, the sites hyper-linked to the Web Sites or Applications or the devices through which the Applications like Homesbasket LLC may be available. Other entity web sites that are accessible by hyperlinks from the Web Sites or Applications may use cookies and other tracking technologies. Homesbasket encourages you to read the privacy policies provided by other web sites and devices manufacturers before you provide any information to them. Homesbasket does not implicitly endorse web sites hyper-linked to Homesbasket Web Sites or Applications or devices through which Applications such as Homesbasket LLC may be available.
Our Web Sites and Applications may include social media features. These social media features may use tracking technologies to collect information about you, such as your IP address, which page you are visiting on the Web Sites or Applications, and may set a cookie to enable the social media feature to function properly. If you use social media features, information you post or provide access to may be publicly displayed on our Web Sites and Applications or by the social network you use which is a separate entity. Similarly, if you post information on a social network that references our Web Sites and Applications (e.g., by using a hash tag associated with Homesbasket in a tweet or status update), your post may be used on or in connection with our Web Site and Applications. Also, both Homesbasket and the social network may have access to certain information about you and your use of our Web Site and Applications and the social media features. Social media features are operated by a social network, which is a separate entity and governed by the social network’s privacy policy. We are not responsible for, and make no representations regarding the policies or business practices of any separate entities and encourage you to familiarize yourself with and consult their privacy policies and terms of use.
Homesbasket engages other entities for analytics services. These entities may use cookies and other tracking technologies to analyze your usage of our Web Sites and Applications, including data collected when you speak to and use voice ordering services through the Homesbasket LLC platform.
In addition, we engage other entities to serve advertisements on the Web Sites and Applications and/or on other services. These entities may use cookies and other tracking technologies to collect and share information with us about your visits to this and other services in order to provide advertisements about goods and services likely to be of greater interest to you, measure and research the effectiveness of our advertisements, track page usage and paths followed during visits through our Web Sites and Applications, help us serve relevant internet banner advertisements on our Web Sites and Applications and on other services, and track use of our internet banner advertisements and other links from our business partners' services to our Web Sites and Applications. Homesbasket may use the information collected on its Web Sites and Applications for online behavioral advertising purposes including retargeting and to customize ads to you when you visit other services.
We also use audience matching services to reach people (or people similar to people) who have visited our Web Sites, Applications, or are identified in one or more of our databases ("Matched Ads"). This is done by us uploading a customer list to a technology service or programmatically by incorporating technologies such as pixels, SDKs, or APIs from a technology service into our own Web Sites or Applications, and the technology service matching common factors between our data and their data. For instance, we incorporate the Facebook pixel on our Web Sites and may share your email address with Facebook as part of our use of Facebook Custom Audiences. Some technology services, such as Live Ramp, may provide us with their own data, which is then uploaded into another technology service for matching common factors between those datasets.
As indicated above, the entities providing these services may act as our service providers, or in certain contexts, independently decide how to process your information. Information collected by these services may be transmitted to and stored on servers in the U.S. (or elsewhere). We encourage you to familiarize yourself with and consult their privacy policies and terms of use.
For further information on the types of tracking technologies we use and your rights and choices regarding analytics, interestbased advertising, and Matched Ads, please see the sections entitled "Information Collected Automatically" above and "Your Rights and Choices" below.
You have the right to access certain account information that you have voluntarily submitted to us through the Web Sites and Applications. You may correct, update, amend, delete, or remove that information by making the change within your Homesbasket online account or contacting us as set forth in the section entitled "Contact Us" below. We may require additional information from you to allow us to confirm your identity. Please note that we will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. European data subjects and California residents have additional rights as set forth in the sections entitled "Additional Disclosures for Data Subjects in Europe" and "Additional Disclosures for California Residents" below.
Most web browsers (such as Microsoft Internet Explorer, Google Chrome, Firefox and Apple Safari) accept cookies by default. You can instruct your browser, by changing its settings, to decline or delete cookies. If you use multiple browsers on your device, you will need to instruct each browser separately. Your ability to limit cookies is subject to your browser settings and limitations.
You can reset your device advertising Id at any time through your device settings, which is designed to allow you to limit the use of information collected about you. For information on how to do this on Apple devices, visit Apple.com or https://support.apple.com/en-us/HT202074. For information on how to do this on Android devices, visit Google.com. You can stop all collection of information via an app by uninstalling the app.
The location data collected through an app depends on your device settings and app permissions. You can exercise choice over the location data collected through our apps by (i) for GPS data, disabling location in your device settings or disabling location permissions to that app; (ii) for Bluetooth data, disabling Bluetooth and any Bluetooth scanning option in your device settings; or (iii) for WiFi data, disabling WiFi and any WiFi scanning option in your device settings. You can stop collection of all location data via an app by uninstalling the app.
Your browser settings may allow you to automatically transmit a "Do Not Track" signal to online services you visit. Note, however, there is no industry consensus as to what site and app operators should do with regard to these signals. Accordingly, unless and until the law is interpreted to require us to do so, Homesbasket does not respond to "Do Not Track" signals or other mechanisms. For more information on "Do Not Track," visit http://www.allaboutdnt.com.
If you disable cookies or other device tracking features, however, you may not be able to use certain functions of the Web Sites or Applications.
You may exercise choices regarding the use of cookies for analytics services as follows:
You may also exercise choice regarding the receipt of interest-based advertising. Some of the advertisers and technology companies that perform advertising-related services for us and our partners may be members of the Network Advertising Initiative ("NAI"). Click here to visit the Network Advertising Initiative site. Some of these companies may also participate in the Digital Advertising Alliance ("DAA") Self-Regulatory Program for Online Behavioral Advertising. To learn more about the DAA and your opt out options for their members, please visit (i) for website opt out, http://www.aboutads.info/choices; and (ii) for mobile app opt out, http://www.aboutads.info/appchoices.
In addition, some of the advertisers that perform advertising-related services for us and our partners may offer their own opt out choice:
Please be aware that, even if you are able to opt out of certain kinds of interest-based advertising, you may continue to receive other types of ads. Opting out only means that those selected members should no longer deliver certain interest-based advertising to you, but does not mean you will no longer receive any targeted content and/or ads (e.g., from other ad networks).
In addition, our European users may click here to learn more information about their online choices at www.youronlinechoices.com and to view their opt out choices for this type of advertising.
To opt out of us using your data for Matched Ads, please contact us as set forth in the "Contact Us" section below and specify that you wish to opt out of matched ads. We will request that the applicable technology company not serve you matched ads based on information we provide to it. Alternatively, you may directly contact the applicable technology service to opt out.
You may also limit our use of information collected from or about your mobile device for purposes of serving targeted ads to you by going to your device settings and selecting "Limit Ad Tracking" (for iOS devices) or "Opt out of Interest-Based Ads" (for Android devices).
Please note that if you opt out using any of these methods, the opt out will only apply to the specific browser or device from which you opt out. Homesbasket is not responsible for effectiveness of, or compliance with, any other parties' opt out options or programs or the accuracy of their statements regarding their programs.
In order to provide service to you, we may send you communications related to your transactions, security or the administration of the Web Sites or Applications. From time to time, Homesbasket may also send you other messages or updates about our Web Sites, Applications, Homesbasket LLC, or our Promotions and other activities. If you do not wish to receive promotional communications from Homesbasket LLC, you can opt out at any time by following the instructions provided in those communications or by contacting us as set forth in the section entitled "Contact Us" below. Please note that even if you opt out of receiving promotional communications, we may continue to send you non-promotional emails, such as those about your account, servicing, or our ongoing business relations.
California residents have additional rights as set out in the "Additional Disclosures for California Residents" section below.
Nevada law (NRS 603A.340) requires each business to establish a designated request address where Nevada consumers may submit requests directing the business not to sell certain kinds of personal information that the business has collected or will collect about the consumer. A sale under Nevada law is the exchange of personal information for monetary consideration by the business to a third party for the third party to license or sell the personal information to other third parties. If you are a Nevada consumer and wish to submit a request relating to our compliance with Nevada law, please contact us as at info@homesbasket.com.
Data subjects in Europe have additional rights as set out in the "Additional Disclosures for Data Subjects in Europe" section below.
We are based in the U.S. and the information we collect is governed by U.S. law. If you are accessing the Web Sites or Applications from outside of the U.S., please be aware that information collected through the Web Sites or Applications may be transferred to, processed, stored, and used in the U.S. and other jurisdictions. Data protection laws in the U.S. and other jurisdictions may be different from those of your country of residence. Your use of the Web Sites and Applications or provision of any information therefore constitutes your consent to the transfer to and from, processing, usage, sharing, and storage of your information in the U.S. and other jurisdictions as set forth in this Privacy Policy. For personal data transferred from the United Kingdom, the European Union, or Switzerland, we will provide appropriate safeguards, such as through use of standard contractual clauses.
The Homesbasket Driver Application collects information to allow customers and others to track the location of Drivers and their delivery orders. If you are an employee or independent contractor of Homesbasket LLC or a Homesbasket franchisee who delivers ,and other products to customers ("Drivers"), you understand that we may process information collected about you through your use of the Homesbasket Driver Application in accordance with this Privacy Policy, including for analytics purposes and to provide services for our franchisees. In order to use the Homesbasket Driver Application, you must agree to in-application permissions, which will turn on various device features necessary for Homesbasket Driver Application functionality, such as turning on the microphone to make and receive calls, enabling location tracking to calculate delivery updates, and authorizing notifications to receive new orders in the Driver's order queue. For more information on the Homesbasket Driver Application, please review our Homesbasket Driver Application Terms of Use. If you are a Driver and a California resident, you understand that information collected about you is used solely within the context of your role as an employee or contractor.
The Web Sites and Applications are directed toward and designed for use by persons aged 18 or older. Homesbasket will not approve applications of, or establish or maintain registrations for any child whom Homesbasket knows to be under the age of 13. Homesbasket does not solicit or knowingly collect personal information as defined by the U.S. Children's Privacy Protection Act ("COPPA") from children under the age of 13. If Homesbasket nevertheless discovers that it has received personal information from an individual who indicates that he or she is, or whom Homesbasket otherwise has reason to believe is, under the age of 13, Homesbasket will delete such information from its systems. Additionally, a child's parent or legal guardian may request that the child's information be corrected or deleted from our files by contacting us as set forth in the section entitled "Contact Us" below.
We do not knowingly "sell" the personal information of minors under 16 years old who are California residents without their affirmative authorization.
Homesbasket maintains reasonable physical, electronic, and procedural safeguards to help guard your information from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction. Please be aware, however, that any email or other transmission you send through the internet cannot be completely protected, and we cannot guarantee the security of your information collected through our Web Sites or Applications.
Homesbasket reserves the right to modify or supplement this policy at any time. If a material change to the terms of this policy is made, Homesbasket will post a notice prior to the change becoming effective on its homepage and a link to the new policy.
If you have questions or comments about this Privacy Policy, the information practices of Homesbasket LLC, or your dealings with our Web Sites or Applications, or if you have a disability and would like to receive information on how to access this Privacy Policy in an alternative format please contact us:
Through our Contact Us page
By email: customercare@Homesbasket.com
For EU-specific requests, including our compliance with Privacy Shield or the General Data Protection Regulation, please contact us at: By email: Info@homesbasket.com
In the past 12 months, we have collected the following categories of personal information enumerated in the CCPA:
For more information on information we collect, including the sources we receive information from, review the "Information Collection" section. We collect and use these categories of personal information for the business purposes described in the "Information Use" section, including providing and managing our Web Sites and Applications
If you are a California resident, you have the right to know certain information about our data practices in the preceding 12 months. In particular, you have the right to request the following from us:
You also have the right to request the specific pieces of personal information we have collected about you.
In addition, you have the right to delete the personal information we have collected from you.
To exercise any of these rights, please submit a request through our online form available in the link below or call our toll free number at 1-800-8904366. In the request, please specify which right you are seeking to exercise and the scope of the request. We will confirm receipt of your request within 10 days. We may require specific information from you to help us verify your identity and process your request. If we are unable to verify your identity, we may deny your requests to know or delete.
You can designate an authorized agent to submit requests on your behalf. However, we will require written proof of the agent’s permission to do so and verify your identity directly. Please provide written proof via email to info@homesbasket.com
You have the right not to receive discriminatory treatment by us for the exercise of any your rights.
Customers who are California residents may request (i) a list of categories of personal information disclosed to third parties during the immediately preceding calendar year for those third parties’ own direct marketing purposes; and (ii) a list of the categories of third parties to whom we disclosed such information. To exercise a request, please send us an email or a letter to the addresses in the section entitled "Contact Us" above and specify you are making a "California Shine the Light" request. We may require additional information from you to allow us to verify your identity and are only required to respond to requests once during any calendar year.
Data protection laws in Europe distinguish between organizations that process personal data for their own purposes (known as "controllers") and organizations that process personal data on behalf of other organizations (known as "processors"). Homesbasket LLC acts as a controller with respect to personal data collected as you interact with our websites, emails, and advertisements. In some instances, Homesbasket acts as a processor on behalf of the Homesbasket franchisees, which are independent entities. Any questions that you may have relating to the processing of personal data by Homesbasket as a processor should be directed to the relevant franchisee.
If you are a data subject in the European Economic Area ("EEA"), you have the right to access, rectify, or erase any personal data we have collected about you through the Web Sites or Applications. You also have the right to data portability and the right to restrict or object to our processing of personal data we have collected about you through the Web Sites or Applications. In addition, you have the right to ask us not to process your personal data (or provide it to third parties to process) for marketing purposes or purposes materially different than for which it was originally collected or subsequently authorized by you. You may withdraw your consent at any time for any data processing we do based on consent you have provided to us.
To exercise any of these rights, contact us as set forth in the section entitled "Contact Us" above and specify which right you intend to exercise. We will respond to your request within 30 days. We may require additional information from you to allow us to confirm your identity. Further, if we are processing your information on behalf of one of our franchisees, we will refer you to that franchisee, and will support them to the extent required by applicable law in responding to your request. Please note that we Device information as necessary to fulfill the purposes for which it was collected, and may continue to retain and use the information even after a data subject request for purposes of our legitimate interests, including as necessary to comply with our legal obligations, resolve disputes, prevent fraud, and enforce our agreements.
If you have any issues with our compliance, you have the right to lodge a complaint with an EEA supervisory authority.