FAQ

Frequently Asked Questions

  • Q. How are customer service issues resolved by Homesbasket?

    A. Please contact Homesbasket's customer service at customercare@homesbasket.com

  • Q. What is Homesbasket?

    A. Homesbasket is a delivery service company.

  • Q. Who will shop for and deliver the Homesbasket order?

    A. Homesbasket Personal Shoppers will deliver the order to the customer's home/business.

  • Q. Why Homesbasket?

    A. To offer our customers and partners an online, delivery option and to provide our customers more ways to shop at any store and restaurant.

  • Q. How fast does Homesbasket deliver?

    A. At checkout, customers can select a delivery time. Homesbasket can deliver the same day. A customer can also schedule for a later date up to three days in advance.

  • Q. What are the Homesbasket delivery hours?

    A. Homesbasket delivers beginning an hour after a retailer opens until an hour after close. Homesbasket's shopping hours are restricted to stores open hours. On holidays, Homesbasket's delivery hours are subject to our special store holiday hours.

  • Q. What is the process to place an HOMESBASKET online order?

    A. Customers will visit www.homesbasket.com and enter their delivery zip code. They will then either log in with their email address or mobile device with OTP or create an account if they are a first time Homesbasket user, with also a pay as you go option if choose not to be a member.

  • Q. Will the prices for Homesbasket delivery be the same as in-store?

    A. Item prices may vary from in-store prices to cover the cost of personal shopping, but in most areas prices are the same as in-store

  • Q. What steps can the Homesbasket Personal Shopper take when an item is out of stock in the store?

    A. The Personal Shopper will contact the customer if an item is out-of-stock suggesting a replacement based on similar items available in-store. The customer can also cancel this item.

  • Q. Can customers make a change to their Homesbasket order?

    A. If the Homesbasket Personal Shopper has NOT started fulfilling the order, customers can add to or modify the order. Customers can find these options on the Order Status page.

  • Q. What happens if customers are not at home for their Homesbasket delivery?

    A. Customers receive a text message when the Personal Shopper is on the way, alerting as to the estimated time of arrival. If the customer is not there to receive the delivery, the Homesbasket Personal Shopper will try to contact the customer. Homesbasket Personal Shoppers will wait for the customer, reschedule the delivery, or cancel the order if no other solution is attainable.

  • Q.What if customers want to cancel their Homesbasket order?

    A. Customers can cancel their Homesbasket order for a full refund up until the order is not in ready mode for delivery.

  • Q. When will customers receive their refund for a cancelled Homesbasket order? Alcohol sales are final?

    A. Refunds may take up to seven business days to process. In some cases, the customer's bank may adjust the original charge amount instead of displaying a separate refund.

  • Q: For Homesbasket, why are there different prices in store compared to what is on my receipt?

    A: Item prices may vary from in-store prices in your area. Prices may be higher than in-store prices to cover the cost of personal shopping.

  • Q: For Homesbasket, why is the final total different from my total at checkout?

    A: When you place an order, Homesbasket shows you the anticipated total, including estimated taxes and fees. The final total charged to your card may be different if any changes occur during the shopping process, such as: • An item is out of stock and you’re refunded • You add an item to your order after checkout • An item you order needs to be replaced, and the replacement has a different price • An item you order is sold by weight and the exact weight is slightly different • Your personal shopper fulfills a special request for an item not in the list.

  • Q. How do customers return products that they ordered through Homesbasket?

    A. You can learn more about our return policy; because of COVID-19 all orders are final

  • Q. How does tipping work and who receives the tips?

    A. Tipping is optional. Tips are paid directly to the Homesbasket driver and/or shopper. HOMESBASKET associates do not receive the tips.

  • Q. How old does the shopper need to be in order to be able to deliver Alcohol?

    A. If the order includes alcohol the personal shopper would be 21 years of age to shop and deliver the order.

  • Q. How can I cancel my membership?

    A. You can cancel your Homesbasket membership at any time in Your Account Settings under the member section. For additional questions please reach out to Homesbasket at info@homesbasket.com.